Send Us Files

1. Make sure you are filling out the form in full - all fields are required.
2. Try using another browser - Firefox, Chrome, Safari, Edge, whichever you're using, try another one.
3. Make sure that your total upload size isn't over 3GB. If it is, split your upload into multiple parts.
4. Make sure any antivirus, adblockers, VPNs, or DNS sinkholes are disabled.
5. Make sure you're on a stable internet connection. A spotty connection can cause failed uploads (including cellular).
6. Make sure that your total upload size isn't over 3GB. If it is, split your upload into multiple parts.
7. Your files are only uploaded after you click 'send'. Make sure you're not navigating away from the page until you see a 'Success' message.
8. We only accept TIFF, JPEG, and PSD files! If you upload a file other than these (eg. pdf, png, ai, indd, eps) you will not be able to proceed.
9. If you're still having trouble, send us a public file sharing link (eg. Dropbox, OneDrive, Google Drive, WeTransfer etc.), or use our OneDrive File Request or Dropbox File Request.

And - very important - don't forget to actually submit your corresponding print order. 

Sending files to us is NOT the same as making an order with us.

To actually kick off your order, please complete our online order form (or contact us about your order).

We only accept TIFF, JPEG, and PSD files!

If you upload a file other than these (eg. pdf, png, ai, indd, eps) you will not be able to proceed.

Please see our file specs for what we do and don't accept.

If you're still having trouble, you can send us a publicly accessible file sharing link (eg. Dropbox, OneDrive, Google Drive, WeTransfer etc.), or you can use our OneDrive File Request or Dropbox File Request.

- RGB files only - NO CMYK.

- Must be tagged with an ICC profile / colour space (sRGB, AdobeRGB, ProPhotoRGB etc).

- Flattened TIFFs or high quality JPEGs only - NO PDFs.

- 8 or 16 bit only - no HDR/32 bit.

- All layers must be flattened - no embeds, no extra layers, no alpha channels, no smart objects & no fonts!

- No vector files (no AI, EPS, or PDF).

- The size tags of your file must be correctly set, and your image inside the safe printable areas (see these below).

- When sizing your image it is best to place it on a canvas the physical size of the print you have requested. Our templates below make this easy!

- No borderless/full bleed - we have safe printable areas, see below for more info on borderless.

- If you want a trim, you must supply trim lines (not trim marks or a stroked box). See below, and our guide.

- Adequate resolution at the final intended print size (360ppi - and multiples thereof - is ideal, 300ppi is standard, no less than 180ppi). You can supply at any PPI you prefer, but DO NOT RESAMPLE. See articles here and here.

- Do NOT use the Photoshop ‘export’ dialogue - use ‘Save As’ or Save a Copy’ instead.

- Make sure you tick 'embed ICC profile' when you save your file.

- There is an upload limit of 3 gigabytes per upload.

Whilst we prefer you use our File Uploader, if you're having trouble you can use our OneDrive File Request.

N.B. Important note: we do not get your contact details when you send files this way, so we will not be able to contact you about any issues with your files - as with all orders you must submit an online print order to actually trigger us to look at the files & process your order (or send us an email).

Whilst we prefer you use our File Uploader (see below), if your files are already on Dropbox then you can save uploading time and just use our Dropbox File Request to send them straight over to us.

N.B. Important note: we do not get your contact details when you send files this way, so we will not be able to contact you about any issues with your files - as with all orders you must submit an online print order to actually trigger us to look at the files & process your order (or send us an email).

Feel free to use any other file sharing service you like, eg. your own Dropbox, OneDrive, Google Drive, WeTransfer etc.

Just make sure to send us a publicly accessible link (so we don't have to register or login to retrieve your files).

Or even better, just put the link in the order when you make the actual matching print order.

Always make sure you send your name, phone number and email along to us too!

You can always post your files to us on a USB stick or hard drive.  Please make sure your stick/drives are formatted for general sharing (i.e. PC FAT or NTFS format, not HFS etc).

Our postal address is: 95 Howard Street, North Melbourne 3051 VIC, Australia

You can also bring your files to our office on a USB Stick or hard drive. 

You must contact us to book in a time for a consult if you wish to do this.

Note: There is no publicly accessible internet, so you will have to hotspot if binging a laptop. Please make sure you bring the right cables. There is no spare power nearby so make sure your device is self powered from the computer - a USB stick is by far the easiest and quickest option.  Please make sure your stick/drives are formatted for general sharing (i.e. PC FAT or NTFS format, not HFS etc).

Our office address is:  95 Howard Street, North Melbourne VIC 3051. You can find a map with directions to our office on our contact page.

Sending image files suitable for printing by email is highly unreliable - please use the uploader above.

If you must send by email, you must send your files as proper email attachments (we suggest you zip them up first, and in particular don't just embed them using Mac Mail!) - you can request the special email address we have for this by sending a message to our service department using the contact form here.