Please read our latest COVID restrictions (consultations by appointment only, & call from outside for contact-less pick-ups, please!).
If you're using our basic print set up service:
Just send us the largest copy of the files you have, in any format, with instructions written as clearly as you can, and we should be able to sort it out - of course we'll contact you if we have any questions or issues with your files!
Our file set-up instructions cover this in detail, and there are templates for you to download and use. If you do not follow these instructions (or use our file setup service), your order will experience delays.
Whilst we prefer you use our File Uploader (see below), if your files are already on Dropbox then you can save uploading time and just use our Dropbox File Request to send them straight over to us.
N.B. Important note: we do not get your contact details (or even your name) when you send files this way, so we will not be able to contact you about any issues with your files - as with all orders you must submit an online print order to actually trigger us to look at the files & process your order (or send us an email).
Or, feel free to use any other file sharing service you like - just send us a public link to your files (or even better, just put the link in the order when you make the actual matching print order).
Always make sure you send your name, phone number and email along to us too!
When you're ready hit 'Send' and the upload will begin, and you'll get a little pop up window showing you the upload progress.
NOTE: When the upload is complete you will see 'Files Sent!' - do not navigate away from this page before you get this message, or your upload will not succeed. Within a minute or two, you should also get an email acknowledging receipt of the files by our server.
And - very important - don't forget to actually submit your corresponding print order (just sending us files won't actually kick off an order!).
IMPORTANT: Sending files to us is NOT the same as making an order with us (we receive a great many files, and we only review files once we have a matching job in our queue, so files sent are not looked at/for until the job comes in).
To actually kick off your order, please complete our online order form (or contact us about your order.
(If you experience any issues uploading - try disabling your anti-virus system while uploading. It's the only known cause of issues (other than your internet dropping out).
You can use any other file sending services, such as Dropbox shared folders, as long as they don't require us to register to retrieve your files. We just need a standard public URL to download from. You can then send us the url via this form (choose services).
You can always post your files to us on CD/DVD or USB stick / hard drive. Please make sure your stick/drives are formatted for general sharing (i.e. PC FAT or NTFS format, not HFS etc).
Our postal address is: 95 Howard Street, North Melbourne 3051 VIC, Australia
You can also bring your files to our office on CD/DVD, USB Stick or hard drive. We have a client machine you can use to copy your files to our system (and to soft proof your files).
This machine has Firewire 400 and USB 2/3 ports so please make sure you bring the right cables. There is no spare power nearby so make sure your device is self powered from the computer - a USB stick is by far the easiest and quickest option. Please make sure your stick/drives are formatted for general sharing (i.e. PC FAT or NTFS format, not HFS etc).
Our office address is: 95 Howard Street, North Melbourne VIC 3051. You can find a map with directions to our office on our contact page.
Sending image files suitable for printing by email is highly unreliable - please use the uploader above.
If you must send by email, you must send your files as proper email attachments (we suggest you zip them up first, and in particular don't just embed them using Mac Mail!) - you can request the special email address we have for this by sending a message to our service department using the contact form here.