Important: Studio not currently open to the public - please order online for delivery, or external click and collect. Our full Covid info here.
N.B. Due to staff shortages (here, couriers, and suppliers) - there will be some unavoidable delays with order processing/shipping - please be patient with us!
We're very easy to work with and offer friendly, personal service to all our clients. Put simply, we're humans, we have the same concerns as you, and we're always trying to do our best. Across more than 15 years we have developed an extremely strong reputation in the industry for helpfulness, transparency and honesty.
We try at all times to operate fairly and to keep you informed fully about what we do and how we do it. Please note however, because of the nature of websites, we can offer only general, 'broad brushstroke' advice on this site based on our extensive experience in the industry.
If you have any specific requirements, or specific purposes for which you are buying equipment, or specifications that are truly essential to your needs - please ask for personalised advice prior to your purchases.
It's important to understand exactly how we work at Image Science, so please read these terms carefully. Of course, nothing on this page overrides your statutory rights as a consumer under Australian law.
Payment is due in full at the the time you make your order (not after the job is done or the goods delivered).
In *very* rare cases, at our discretion, we may accept a deposit paid as security for items ordered. To be clear - this is NOT a lay-by arrangement.
Because we carry a lot of obscure, fine art items, we are unable to list live stock information on our website.
Damage to deliveries must be noted at the time of delivery receipt.
We are a business that offers specialised items, often brought in to order for clients and as such we can not be as flexible with returns as more generalised retail businesses.
We May Share Images Of Your Work as Our Work Product
As an art services business, our work product pretty much always involves producing work that contains the work of artists.
Thus, to market ourselves, but just as importantly to help the artists we work with reach a wider audience of folks interested in the visual arts, we publish images of our work product to social media regularly. Thus, by submitting a services order with us you are granting us a limited license to reproduce images/videos that may contain your work (be they images of prints made, film being scanned, profile targets, etc.) - within the context of these work product images on social media.
You can see samples at our primary place for this, Instagram
If you do not wish your work to be shared for any reason, then simply notify us when making your order (e.g. pop a note in the order comments).
Your privacy is important to us and in general we will keep all your information, such as your contact/transaction details or correspondence with us, private - and we will never share such information with third parties for purposes such as marketing lists. (Please do note the work product marketing exceptions above).
We take website privacy and security very seriously - indeed, our site is only served over private and secure HTTPS, using the best available encryption standards.
We collect the minimum amount of information necessary to enable online transactions that are safe for both parties. We are obliged to store this information (i.e. records of transactions) by Australian Law, for tax purposes. However no payment information (i.e. credit card numbers/details) is stored, or even processed by us, at any time. For credit card transactions we use the highly secure and PCI compliant eWay third party payment provider (and their Beagle anti fraud tools).
If you would like us to remove your account/data we are happy to so in as much as we can whilst still remaining compliant with our tax/fiduciary obligations. Simply contact us if you would like to request removal of your data.
We use Google Analytics to monitor server traffic etc. The data is only reviewed in aggregate at the statistical level for website development and performance reasons.
We may at times share your contact information and the contents of your emails to us, with our upstream suppliers solely for the purposes of facilitation of support & warranty requests. For example, if you make a warranty claim on a product, and as the warranty is offered by the manufacturer, we may share your emails with your contact details and/or description of the issues with the manufacturer. You may choose to have us liaise with them about these matters on your behalf, or you can deal with them directly. We generally recommend the direct approach as it is faster, but we're happy to help at any point of the process, if you would like us to.
You will never be signed up for anything without your express consent - we do send one 'Welcome To Our Website' email after your first purchase with us, but this is independent of your newsletter subscription with us if you choose to have one. Your newsletter subscription is based on you providing express consent to join the newsletter (usually during the checkout process, or by using the subscription forms on our website). If ever you want to cancel your subscription, there is a link at the bottom of every email we send to do this, or simply email us and we'll take you off the list.