Full Terms & Conditions

We're very easy to work with and offer friendly, personal service to all our clients.

We try at all times to operate fairly and transparently and to keep you informed fully about what we do and how we do it.

It's important to understand exactly how we work at Image Science, so please read these terms carefully. Of course, nothing on this page overrides your statutory rights as a consumer under law.

Payment

Payment is due in full at the the time you make your order (not after the job is done or the goods delivered).

• We are unable to offer credit accounts to anyone except government departments and government educational institutions.
• If we do offer you an account you'll need to complete our account application contract.

Deposits & Lay-By

In rare cases, at our discretion, we will accept a deposit paid as security for items ordered.

• Our standard deposit required is $200.
• Balance in full is due before delivery of goods.
• The balance due is for the full amount agreed at time of sale regardless of what the current price of the product is at the time of settlement (as we have purchased and reserved stock at the older price, so even if the price later drops, we must still charge you the full amount previously agreed).
• All sales are final and we do not accept change of mind returns, you are fully liable for the balance of funds due for the product.
• If you refuse to complete the sale, your deposit is used to cover re-stocking fees & over-stock risk, and will not be refunded.
• We only enter into deposit plus balance arrangements - we do not accept lay-by in multiple instalments.

Shipping / Stock

Because we carry a lot of obscure, fine art items, we are unable to list live stock information on our website.

• If you absolutely need your order as soon as possible, please order by phone so that we can check live stock and arrange this for you.
• We endeavour to keep all popular items in stock however we carry a lot of unusual fine art products and sometimes we may have to order in a product on your behalf. About 80% of orders ship on the day of order (or next business day if you order on the weekend).
• It's best to assume that your order will ship in 3 to 4 business days and most times you will be pleasantly surprised when you are notified that we have shipped well before this.
• All items (excluding monitors and printers) are sent by Australia Post eParcel. During checkout you can choose regular or express services. PO Boxes are fine, except with monitors and printers.
• Monitors and Printers are sent by road courier. You should use an address where you will be present during business hours as you will need to sign for your package. If you are not present, a re-delivery will need to be arranged and you will incur this cost.

Mail Orders

Damage to deliveries must be noted at the time of delivery receipt.

• If any damage occurs to your order during transit (this is very rare thanks to the strong packaging materials we use), then you must note this and inform us and the courier at time of receipt. Please note we can not help you if you fail to inspect your delivery in a timely manner as damage caused in transit must be notified to the courier, and acted upon, at time of delivery. You don't need to refuse the delivery (although you can), you just get them to note the damage.
• We pack items very carefully and have insurance covering all goods in transit. But do please note that as with all mail order purchases, our formal responsibility and ownership of the goods ends once we've sold the goods to you, and we deliver the package on your behalf to Australia Post or the courier. You are always very welcome to pick up your goods if you prefer.
• If a parcel should be lost/damaged severely (a very rare event - we have had only one outright loss since 2001 out of tens of thousands of packages), it is obviously the shipper's mistake and not ours. We will of course do everything in our power to help you with this issue, in terms of tracking and tracing and liaising with the carrier on your behalf, but there is a formal process (which can unfortunately take a significant amount of time) that we must go through before we can make an insurance claim. Unfortunately we can not under any circumstances send out any replacement goods until the insurance claim is settled.

Returns / Cancellations

We are a business that offers specialised items, often brought in to order for clients and as such we can not be as flexible with returns as more generalised retail businesses.

• Please consider your purchases carefully as we are generally unable to allow returns or cancellations of items if you have simply changed your mind.
• Because we often order stock in specifically for particular orders, at significant expense, we do not accept change of mind cancellations of orders. Of course if we're unable to deliver within our typical timescales (products sent from us to you, sent from our offices or directly from our upstream suppliers within 5 working days) - then we will accept cancellation/change requests.
• Faulty goods will of course be repaired or replaced. As with all mail orders, the customer is responsible for return shipping to us in both financial and responsibility terms - we strongly suggest you use a trackable and insured return courier. We will cover outgoing shipping on replacement items.
• We may allow you to return some items we regularly stock but this is entirely at our discretion and please be aware that the only legal right of return you have under Victorian law is if goods are faulty or not fit for purpose - and we're very happy to offer extensive advice to make sure you're getting the right products for your needs. We repeat that it is your responsibility to check the exact specifications of products before purchase if this is of critical importance to you as we provide our information as a guide only and exact specifications are subject to change by manufacturers without notice to us (and therefore to you).
• Wherever possible we will try to help you - but we will not incur significant expense on your behalf, and in this scenario we may not allow the return at all or charge a re-stocking fee of up to 50% of the value of the goods to cover our costs.
• If we do agree to accept a return, the goods must be returned to us in unopened condition exactly as sold.