Image Science & COVID-19 - PLEASE READ - OPEN FOR ONLINE ORDERS ONLY
(Also please note for the foreseeable future we are closing at 5pm instead of 5:30)
Image Science is a business that exists solely to service and support enthusiast and professional image makers. My personal background is photographic, so naturally in our early years (way back in the early 2000s) - there was a strong emphasis on photographic content and approaches around here. However, over the last 10 years we've deliberately diversified and we're now equally at home working with Illustrators, Graphic Designers, and really any type of visual artist. And it's our pleasure each and every day to do so.
That being said, the support of professional photographers remains close to our hearts - not least because all of our staff are or have been professional photographers at some point in their careers. Personally, I always do what I can to support pros, through extensive efforts to help educate photographers, but also in more immediately tangible ways, by (shocking idea, this -) actually paying for work. For example, despite the fact that through our good relationships with lots of great photographers we could have had numerous professionals shoot our wedding for us as a favour - we instead paid one of our favourite wedding photographers to do the job as per any other normal wedding (and a lovely job he did too!).
So, when it comes to the annual ritual of school photography - which must be one of the greatest consistent money spinners remaining in photography - we're the first to be happy to pony up the not insignificant sums requested. But I've got to say with each passing year it's getting harder to bring myself to do this. Without unreasonably tooting my own horn....I can obviously easily replicate the results - indeed, considering the points below, I can easily produce something considerably superior to what we get. But I want to support the industry, so we do our bit and duly fill out the labyrinth forms each year, and choose from the packages available....all of which are clearly designed to suck as much money as possible, rather than from a customer benefit perspective.
I am not going to name names but this is one of Melbourne's larger school photo organisations as far as I can tell. Here's a summary of what we received this year, and the problems I have with all of this:
The value received feels nothing at all like the cost paid.
I (fully) understand the high costs of doing business in modern Australia - but this particular service is so squirreled down to minimise their cost and maximise their profit that it's just got to the point of offensively bad work. The value received feels nothing at all like the cost paid. And that's a fundamental problem for a service offering.
I'm sure there are other factors at play - most likely they use an off the shelf management system that provides file management and web ordering services that tie the vendor to a particular lab. But the net result is a very low quality product, and it certainly is possible to do much better. Bespoke processes cost more, especially in initial setup - but investment in such a system would then reap rewards for years to come, and would free you to produce a much higher quality product.
The only good thing I can think to say about it is both the kids are at least smiling & well presented (but God only knows they've had plenty of practise in front of a camera at home!!). Of course one is shot with the subject in 3/4 presentation, and the other one front on, so the photos don't really match each other in any meaningful way.
So...this is my personal plea, rant really, to those of you out there in the school photo industry - please just lift your game!
Photography is hard enough as an industry these days - yes, all the Uncle George photographers underbidding has affected your market - but if you're producing work like this - you've really only got yourself to blame if people are turning to other options or just giving up on 'professional' services. Because this is far from professional.
The simple fact is: Uncle George is probably doing a better job at supplying what parents want, and at a far lower price. Even a rudimentary knowledge of photography and printing, and a tiny bit of actually caring about your customer's final experience, should be enough to produce significantly better results than this.
It seems to me this large scale school photography setup is ripe for disruption. Seems to me there's a gaping hole in the market here for an enterprising & energetic tech. savvy team of photographers to present a much much higher quality product to these schools. And I'm not saying every school photograph needs to become a superb work of art, but some basic process management and use of long established quality printing approaches would turn the whole thing from what feels like a painful money extraction into a real pleasure.
- Richard J -
My third purchase from image science. Excellent info on web site makes purchase decisions low stress. Backed up by clear, concise and prompt comms. Very professional.