Thicker media, such as Hahnemuhle Photo Rag 308, sometimes have
difficulty loading through Epson printers. Here are a few tips to help
solve this issue.
Carefully load the paper flush against the right paper guide.
Load the paper in the rear fine art paper slot if you're machine has one (e.g. the 3800/3880/P800).
the printer starts to print and pulls the paper in, push paper gently
from the top using your palm, and maintain light pressure as the
printer grabs the paper. The paper will drop down a small amount after a
few seconds. Maintain this light pressure as it moves down a few more
centimetres a second time and once again until the paper is finally
Clean the rollers on your printer. Over time the
rollers get clogged with a very fine filler from papers and have issues
grabbing the paper. The rollers should be cleaned regularly, and also
be replaced periodically depending on the amount of printing done. We
have more detailed notes on Paper Feed Issues - Restoring Grip On Your