▪ This item can take up to 5 business days to ship.
Please note that we are open by appointment only (except for click and collect pickups once notified ready).
Literally the number one most common support call we now get is that people can't print with correct colour on their Mac, or they are missing driver settings they know they should have.
Over and over people run into these issues - whether it's with a new install, or just spontaneously happens with a Mac OS update (point version or major).
The issue is that your printer starts to use the AirPrint driver - a driver which has very few options, and does not support colour management. It's a menace, the computing equivalent of whack-a-mole.
(We also address this, and just about all printer problems you're likely to hit, in our more general Solving Inkjet Issues article).
Unfortunately, Macs are quite simply very unreliable systems when it comes to consistent, top quality fine art printing. This is simply an established fact - anyone who has supported people printing with Macs for any length of time will confirm it. The list of issues you can (and probably will) hit is remarkably long.
This is unfortunate given so many other aspects of the Apple system are well thought out and attractive. It's possible the faults lie with Epson/Canon/Adobe etc., just as much as with Apple themselves - but it really doesn't matter why it's a mess - just that it is a mess.
The most common one has become the notorious incorrect driver issue. You can hit this one with a new install, or really at any time afterwards, particularly when you're doing Mac OS updates - and it seems to happen remarkably often given just how many queries we get - literally thousands upon thousands of them over the last 10 or so years, since AirPrint came along.
In short, if you experience any significant colour shift with printing on the Mac, or you can't see settings you previously could see, or know should be there, then the first thing you should check on the Mac is what 'Kind' of printer your Mac says you're using.
Go to your System Preferences → Printers & Scanners and check what it says next to 'Kind' for your printer.
It should be something like 'Epson SC-P900 Series' - and only that (obviously the model number will vary!).
If it has anything else mentioned there - such as Airprint, or Gutenprint - you have the wrong driver installed.
The fix is (in theory) relatively simple. Remove the AirPrint printer, and re-add your printer, manually specifying the correct driver.
Make sure your printer is switched on, and connected as you normally do, while doing this.
Make sure you have actually installed the latest, full printer driver on your system, before you begin this fix. This is best done by visiting epson.com.au, selecting your printer and operating system, and downloading the full, latest driver package. Then double click that to being the install, as you normally would.
However - and this is where folks often go wrong - sometimes when you add a printer on the Mac, you have to wait a while before the proper Epson driver will actually show up in the list of available drivers. Or you have to choose the proper driver from the drop down options.
This is a good video showing the full issue, and downloading the latest driver and correctly installing the right driver version:
How to install the correct (non Airprint) driver for an Epson printer.
(The other big potential reason for a sudden colour shift is of course nozzle clogs - see Solving Inkjet Issues for more on that).
We strongly recommend you look at bypassing the Mac printing system altogether. The reality is that if you print through Mac OS, using standard drivers, you will encounter frustrating and time wasting issues. The above issue may show up - repeatedly - during the lifetime of your printer. A lot of folks don't notice the change, but just experience a loss of print quality and think it's perhaps their printer getting old. It's not - printers that are fully functional (i.e. all nozzle firing) - will print with identical quality for years and years, even decades.
Really the best way to avoid all of these issues is to use a system like Mirage to print with. You will then be isolated and protected from all these sorts of issues, and you will also have a much more efficient and effective tool for all your printing.
We have articles about Mirage you might want to read:
Whilst Mirage can seem like a significant cost, the reality is you will save the price of Mirage in time, paper and ink, in very short order, if your print with any regularity.
It really is a vast improvement over printing with the standard Mac OS plus driver approach.