As a store that carries literally hundreds if not thousands of relatively obscure products (in addition to many popular ones!) - stock management is a significant challenge for us. A few of the more obscure products we sell only sell once or twice a year, if that.
Consequently, not all orders can ship directly from our immediate stocks. Most do - we keep extensive stocks of all the most popular items and we're constantly analysing and refining our stock levels to meet the market. That said, sometimes we need to make an upstream order to our suppliers for items not held in stock here. In general we simply do this and ship your order out once all the items are in (as most things arrive here within a couple of days) - keeping you informed along the way, and we don't charge extra for multiple shipments in this case if it becomes necessary (say if something is unexpectedly delayed for several days - we may in that case split ship the parts of the order if necessary).
Partial Shipments & Possible Extra Charges:
However, if an item is known by us to be on extended backorder (in which case this is noted it on the product page) - and you order these along with other items that are not on backorder, then we will contact you and give you two choices:
Jeremy’s knowledge of images and enthusiasm for sharing his knowledge were reassuring and we left feeling confident and excited to begin printing. Starting out on this unknown journey was definitely easier thanks to Jeremy and the friendly team at Image Science.........The team at Image Science have also helped us learn more about shipping. Businesses we deal with have been impressed by the quality of the packaging from image Science when they receive the prints via post.