First thing to check is that the USB cable is sitting properly in the ColorMunki. The case is poorly designed and can stop the USB cable connecting properly. Re-seat the cable firmly but gently, until you're sure it's in properly.
Secondly, if the X-Rite ColorMunki software is installed, it will prevent other third party applications from accessing the device even if the main ColorMunki application is not currently running. This also occurs in all cases with ColorMunki software from version 1.1 onwards. The fix is relatively simple and is documented in the readme file with SpectraView 2. The fix is the same for ColorNavigator.
For further information regarding Spectraview II, take a look at the FAQ section on the NEC website.
- Bob H -
Thank you for your email. Actually I am a returning customer and a very satisfied customer into the bargain. This time I bought an Epson P800 - originally I bought an Epson 3880 from you and have been very satisfied with it. But having seen the Luminous Landscape videos promoting the P800 I simply had to have one. So I have sold the 3880 and upgraded. It arrived today... you really are efficient - I only ordered it yesterday!
So, thank you for efficient, friendly and excellent service - I teach photography at the local University of the Third age and refer my students to you with every confidence they will be well treated.