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ColorMunki Issues With SpectraView 2 or ColorNavigator

15th September 2015 Colour Management & Lighting


First thing to check is that the USB cable is sitting properly in the ColorMunki. The case is poorly designed and can stop the USB cable connecting properly. Re-seat the cable firmly but gently, until you're sure it's in properly.

Secondly, if the X-Rite ColorMunki software is installed, it will prevent other third party applications from accessing the device even if the main ColorMunki application is not currently running. This also occurs in all cases with ColorMunki software from version 1.1 onwards. The fix is relatively simple and is documented in the readme file with SpectraView 2. The fix is the same for ColorNavigator.

Platform Notes

PC Notes:
  • If you are using the ColorMunki software prior to version 1.1.0:
    NEC SV2 will detect if the ColorMunki software is running and give the option of closing it automatically.
    To use the software again after SV2 has closed it, you must run the colormunki.exe application from the Startup menu in Windows.
  • If you are using the ColorMunki software version 1.1.0 or newer:
    You must turn off the ColorMunki Service in the Windows Control Panel > "X-Rite Device Services" to allow NEC Display Wall Calibrator to access the device.
    To use the software again you must turn the ColorMunki Service back on.
  • FOR BOTH: It is not recommended to connect this device using either USB extension cables or USB hubs as it may cause errors detecting or taking measurements from the device.
    Whenever possible connect it directly to the host PC
Mac Notes:
  • If you are using the ColorMunki software prior to version 1.1.0:
    SpectraView will detect if the ColorMunki software is running and give the option of closing it automatically.
    To use the ColorMunki software again after SpectraView has closed it, you must manually restart the colormunki service or restart your system
  • If you are using the ColorMunki software version 1.1.0 or newer:
    You must turn off the ColorMunki Service in System Preferences > "X-Rite Devices" to allow SpectraView to access the device.
    To use the ColorMunki software again you must turn the ColorMunki Service back on.
  • FOR BOTH: It is not recommended to connect this device using either USB extension cables or USB hubs as it may cause errors detecting or taking measurements from the device.
    Whenever possible connect it directly to the Mac.

For further information regarding Spectraview II, take a look at the FAQ section on the NEC website.

 
 
 

Many thanks for all the information, I will certainly be recommending you. Too many people these days do not focus on customer service.

- Fiona K -