COVID 19 Information

*** NOTE: Until we open on November 4th, lockdown rules DO still apply. ***

CURRENT RULES: 

We're only open for online order / contact-less click and collect - i.e you must call us from outside the building, and we will bring orders out to you (or come get your artworks) - with all further contact by email/phone.

No in-studio visits of any kind allowed, sorry.

(I.e. AFTER November 4th, 2021)

Now that Melbourne is finally exiting Lockdown, we'll be able to re-open to some extent from November 4th.

However, as Covid numbers remain high, we will still be operating primarily by external, contact-less click and collect, and we'll be open for consultations by prior appointment only. As we have very limited space here, and strict density caps still apply, this is the best way for us to manage our obligations under the law.

To be clear - If you arrive without an appointment we can't let you in, sorry.

Placing Orders

Please order online (yes, even if you want to pick up your order  - you can choose pick-up at the shipping stage of checkout). 

This greatly speeds our processing (yay for computers!) - as our online system is much nicer to work with than entering orders directly into our accounting system.

Drop Offs / Collecting Orders

If you have chosen the pick-up option for your order, and once you've been notified your order is ready, you can then come any time we're open, but please call us from outside the building, and we'll bring your order out to you.

This way we don't have to worry about QR check-ins and the like for simple drop offs/pick ups.

Consultations On Site

For Consultations / Product Demos / any visitors coming in to the office:

You must make an appointment in advance, rather than just drop by.  Here are our contact details. 

Note, we will only allow an appointment for a consultation if it is truly necessary - we'll continue to handle as much as possible by phone etc. by preference and for the safety of our staff.  We've been able to carry on our business very effectively this way for the last 18 months and until Covid numbers drop very significantly, we're going to continue with a very cautious approach.

As per the legal requirements, to enter our studio:

• You must wear a mask
• You must show proof of your double vaccination status
• You must check in using a Vic. Government QR code / or provide full details.