Please note: Visits by appointment only - please order online for delivery, or external click and collect. Our full Covid info here.
Summary of our current approach/rules (Updated: June 2022)
We're a very small business and thus very vulnerable to a Covid related event.
We had two absolutely shocking months full of staff absences through April and May, and we are thus operating in a very cautious way to minimise traffic through the office, and have the best chance of being able to continue to our business with the least interruption, and with the highest safety for our staff.
Please place all orders online (yes, even if you want to
pick up your order - you can choose pick-up at the shipping stage of
checkout).
This greatly speeds our processing (yay for computers!) - as our online system is much nicer to work with than entering orders directly into our accounting system.
If you have chosen the pick-up option for your order, and once you've been notified your order is ready, you can then come any time we're open, but please call us from outside the building, and we'll bring your order out to you.
For Consultations / Product Demos / any visitors coming in to the office:
You must make an appointment in advance, rather than just drop by. Here are our contact details.
Note, we will only allow an appointment for a consultation if it is truly necessary - we'll continue to handle as much as possible by phone etc. by preference and for the safety of our staff. We've been able to carry on our business very effectively this way for the last 18 months and until Covid/Flu numbers drop very significantly, we're going to continue with a very cautious approach.