COVID 19 Information

(Latest update: August 3rd 2021)

We're operating in two modes.   Please read the appropriate notes depending on the current state of affairs in Melbourne - i.e. locked down, or not!

If Melbourne is currently in an official Lockdown →
We're only open for online order / contact-less click and collect - i.e you must call us from outside the building, and we will bring orders out to you (or come get your artworks) - with all further contact by email/phone. 

No in-studio visits of any kind allowed, sorry.

If Melbourne is NOT currently in an official Lockdown →
Studio visits are allowed, but by appointment only, and only if really necessary.

If at all possible, please make orders online, and please call us from outside the building for pickups / dropoffs (you can come anytime we're open once you're notified your order is ready).

At this point we're all just over this whole thing - and to help get it over with, we all still want to minimise contact & movement generally - until the whole darn country is properly vaccinated.  So whilst we love seeing our lovely clients and colleagues, please only come in if its genuinely necessary.  We're happy to consult by email/phone/zoom/whatever instead.  If you do come in, yes, you must wear a mask and you must check in by QR code or provide full and accurate details for our manual logs.

Placing Orders

Please order online if at all possible  (yes, even if you want to pick up your order  - you can choose pick-up at the shipping stage of checkout).

This greatly speeds our processing (yay for computers!) - as our online system is much nicer to work with than entering orders directly into our accounting system.

Collecting Orders

If you have chosen the pick-up option for your order, and once you've been notified your order is ready, you can then come any time we're open, but please call us from outside the building, and we'll bring your order out to you.

This way we don't have to worry about QR check-ins and the like for simple pick ups.

Office Visits

For Consultations / Product Demos / any visitors coming in to the office:

You must make an appointment in advance, rather than just drop by.  Here are our contact details.

As per the legal requirements:

You will be required to wear a mask and check in, using a Vic. Government QR code.
If you can't check in via QR, or are unwilling, we will require your full name and phone number to be provided for our records.