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Epson P906 'Launch' Saga

25th November 2020 Product News

See below for the full story to date...

Latest information is at the top, so you can easily check back for updates.



The Latest Update....

LATEST: 

19/1/2021

Epson confirms latest batch of P906s should ship 'mid this week'. With Epson's standard margin of error/sluggishness, one presume that means they'll ship, at the very latest, early next week.  ALL BACK ORDERS WILL BE FILLED AND EPSON WILL HAVE ---!!! STOCK !!!--- apparently.   Only took them 8 months....


15/1/2021

So despite telling us they wouldn't, Epson did in fact ship most of those units before Christmas.  These filled all but a handful of back-orders.

And we're told another batch should be here 'mid January' - and we'd expect that to finally complete ALL open back orders, if quantities are similar to previous arrivals.

However, it seems like nearly all of Epson are still on leave, so it will be in to next week until we have confirmation...

Hopefully, finally, we'll begin to see a scenario where Epson actually have printers stock...but still impossible to say for sure...


16/12/2020

As usual, having heard nothing from Epson about the expected shipment of units as per the last update, we were left to chase them up once again.

They now tell us the shipment from the 14th mention below will arrive with them on the 22nd of December!! 
Unclear what this means in terms of them shipping back out again, but one presumes they will still send them around that time.  But I suspect this means delivery after Christmas is inevitable now, and it is more than possible this means they won't ship until Epson open again in 2021 (I presume on the 4th, but we're checking...the plan is to email folks soon, once we finally have some clarity..).

Epson are shut from the afternoon of Wednesday 23rd Dec to Jan 4th 2021.  Almost certainly this means the printers will now ship just after they re-open in the new year.  So sorry folks - Epson have finished the year consistently at least - by being absolutely rubbish to their customers!

(Worth noting we had a meeting with Epson a couple of months ago - they were full of apologies (and of course would like to see this particular blog go away!) - but have they actually improved in any tangible way since then?  No - if anything it's gone from bad to worse - still radio silence at their end - no notification of delays whatsoever without us chasing them, still failing to deliver appropriate numbers of printers, still a complicated and annoying-to-everyone support process for any units with issues - absolutely no improvement whatsoever...)


10/12/2020

We've just had the very very disappointing set of allocations from the batch that comes in on the 14th of December. 

Once again Epson have let us all down.  Only 4 days before they're due to actually get here, and they finally tell us that this in fact won't quite cover all our back orders.  So very annoying - but I suppose hardly surprising at this point as it is clear this is what constitutes acceptable business practise from Epson....even if no one in the universe would agree with them. 

We're double checking to make sure there really is no hope of further units before Christmas, but that is not looking likely.

We'll be directly emailing those folks who are going to miss out later today - fortunately it is just a few people, but of course, not fortunately for them.

For those of you that or will soon get your printer, you might find our setup and tips blog useful (with more to come)!

20/11/2020

All units sold by us up to Mid September (15th) have now shipped.  If this includes yours you should have the printer now, or be seeing it delivered later this week.

We expect (hope!) the next batch from Epson to fill all remaining back orders, and the (loose) date on the is currently 14th of December to Epson, to therefore ship soon after that date (and be with customers by Christmas with any luck!).


12/11/2020

The batch mentioned in the last update is now scheduled to actually ship 13/11 (i.e. tomorrow).

31/10/2020

The next batch of P906 stock is expected in to the country on approximately the 9th of November.  We now expect this to fill orders made with us up to around mid-September.  It's possible it will be less than this, but also (apparently) quite possible it will be more than this...things are definitely beginning to look up!

28/10/2020

Reports flowing in of happy folks _finally_ receiving their printers!  We know that 20 more have now shipped.  (& We currently believe the next lot is due around the 9th of Nov. - but as usual, who knows how many...).  If you made your at any point to the end of July, you should now have your printer, or it should be very close, depending on where you live.  If this is not the case - please get in touch!

22/10/2020

Some good news at last !!!  After further chasing up, it now appears that around 20 our open Epson P906 orders will have shipped by mid to late next week.  
10 should leave this week with the other 10 to follow next week.

(Until we get final confirmation and actual tracking numbers, we're not letting specific folks know directly, but in theory this should cover nearly all the orders made with us to the end of July).

13/10/2020

This morning, after chasing up Epson for what must now be the hundredth time - and doing so a full 4 days after the much-delayed boat should already have been due...to give them time to book it all in etc. - the absolute muppets at Epson now tell us that their system is now giving an ETA for shipping of the 22nd of October - for the first of the three shipments mentioned below!!  The current excuse seems to be issues with the industrial action at the NSW ports.


The P906 Launch Saga - To Date

The 'launch' of the Epson P906 printer has been quite simply the most ineptly handled launch of a product that I have seen in my 20 odd years in the industry.

Announced waaaay back in early April of 2020, we were initially promised the actual release would be around June.  Epson, locally, in their infinite 'wisdom', decided to very quickly run down P800 stocks and these were all gone almost immediately when the first Melbourne lockdown began and there was a flurry of folks purchasing hardware for their new work-at-home situations.

We were given pricing on the new model in early June and told stock would start to flow from early July (and this was re-confirmed in mid-June). 

Thus, we dutifully opened up our listings for pre-orders at that time.  In general, with other hardware vendors across this period, we've seen shipping estimates slip by a week or two - or in the absolute worst case scenario, a month.  But even during COVID time, most things have indeed arrived quite close to their promised date.

In Epson's case, however, to date, at the end of September - essentially 6 full months since the initial announcement and fully 3+ months after we were told our back orders would be filled - and so far Epson have managed to supply us just 5 units!!  (Worse, one turned out to be a DOA, so effectively just 4 units have shipped at this point!).   There have been an endless series of broken promises and missed dates running all the way from June to today. 

And at no time have Epson actually bothered to offer us this information - oh no, - we're left to chase them up.  Every time.  Not so much as a peep is volunteered by Epson.

Around mid September, after again chasing Epson senior management up (several times),  we were finally told 3 shipments were due around the 25th (air), 29th of September and 5th of October (boats).   We expected these to clear at least most our back orders (of which there are many!).  After more chasing at the end of September, they told us the first of those was delayed due to (another) Covid scare at the factory - thus stock did not get in to the air.  I'm not even sure I believe them about this, at this point - I suspect they may have simply balked at air freight prices.  Honestly, who knows.  So, we wait now with bated breath for the other two shipments to eventuate...currently looking like being around the 10th and 20th of October (so again several weeks later than promised).   Their excuse for this is the NSW docks dispute.  Again, not sure I believe them as we're seeing other brands receiving and supplying stock through to us. 

But, eventually, some units have to land and ship out.    However, even after all this, and endless complaints and follow-ups from us to Epson, they simply won't tell us how many units this will actually be.  And of course, when they do finally ship them, they will almost certainly do so without telling us or being able to scrounge up the most basic level of competency and supply to us timely tracking details - more than likely, based on many years of previous experience, they will simply show up to our customers with no warning.  They are the only vendor we work with who are unable to reliably supply shipping details, which is just pathetic - there's no other word for it - for a company in 2020.

For this entire six month period - Epson have simply refused to pass on basic levels of accurate information.  Constantly dangling pseduo-dates just ahead rather than simply confessing they simply have no idea when the stock is actually coming. But of course, at a certain point, stock IS on the the water and they DO know what is coming.    At that point it's a deliberate choice by Epson to obfuscate and withhold the information about who will get what, and when, from that shipment.  It is absolutely unfathomable to us why they would annoy literally all their key dealers AND customers with this approach.  

Of course many customers have enquired whether it is worth switching to Canon (and Canon contact us regularly about selling their printers...).  It's fair to say that overall the current Canon range is very similar in performance, price and quality.  But they too are completely out of printers, with no ETA, it would seem - and they've also certainly had well more than their share of customer service issues with printers (which is why we stopped selling them years ago)...so, whilst tempting, I don't think that's the right response here.

So, in the end, all we can do is wait.  But Epson really have royally stuffed all this up and I am getting rather tired of apologising on their behalf.

(In the meantime, we're told that if you ring 'Epson's Customer Service' (a misnomer, in their case) - that their agents (we're looking at you 'Mel'... if that is your real name...) are apparently telling people things like 'We don't have a P906 model' (oh, really?) ...and other such rubbish. Whilst we fully understand you might want to ring Epson to try and get more info and/or vent your frustration - we suggest that if you do, ask to be put through to management - as the basic helpdesk staff have absolutely no clue what is going on....and realistically, apart from venting, you're not going to get any information we're not putting here!).