Please read our latest COVID info. (Open for click and collect/mail order only). Lockdown rules still apply. Please note we're taking an extra day over the Melbourne Cup weekend (i.e. we'll be closed Sat 30th Oct. through to Tues 3rd Nov.)
As with every other store offering delivery in Australia right now, we're seeing very significant blow-outs to delivery times, particularly with Standard Post services. But even Express and Courier services are running distinctly slower than normal.
In short, because of all the lockdowns, freight services are busier than Christmas, and substantially so.
We strongly recommend you choose Express Post if you're at all in a hurry for your goods.
Express Post is still typically arriving within a few days, at most a week or so - but we're seeing some Standard Post goods taking 2 to 3 weeks - even between capital cities.
We have also been advised that Australia Post are not currently scanning parcels as frequently as normal during the parcel journey.
This means that you will get fewer notifications, and that it may appear that parcels seem to be 'stuck in the system' - often for several days - without visible progress.
It seems currently there are events when we book the shipment and when we deliver the days' parcels to Aus. Post., then nothing much further until the parcels reach the distribution centre, or even until they are on board for delivery.
Unfortunately we don't get any more information than you can see for yourself via your tracking number, and we have found it is pointless to call Aus. Post about your parcel if it is anything less than a full 10 business days (and even then the message is usually just to continue waiting).
Unfortunately, during these exceptional times, we all just have to be patient! Thank you for bearing with us!
Hi Cameron. Just wanted to thank you so much for the brilliant job you have done with my prints, I am thrilled with the results. It's good to find someone I can work with to achieve the results I was looking for.